Last Updated: July 16, 2026
Key Points: We collect only necessary information to provide our services. Your data is never sold to third parties. Businesses own their customer data. POS transaction data is stored securely and used solely for order processing and reporting.
1. Introduction
Livvent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — including our Online Ordering and POS (Point of Sale) services.
2. Information We Collect
2.1 Business Information
When businesses register on our platform, we collect:
- Business name, type, and contact information
- Business owner/representative details
- Tax identification numbers
- Bank account information for payouts and payments
- Business logo, branding materials, and domain information
- Product/service information, menu items, and pricing
- Selected service plan (Ordering, POS, or both)
2.2 Customer Information (Online Ordering)
When customers place orders through business websites on our platform, we may collect:
- Name and contact information
- Delivery address
- Payment information (processed securely through payment providers)
- Order history and preferences
- Account credentials (if customer creates an account)
2.3 POS Transaction Data
When businesses use our POS system, the following data is collected and stored:
- Transaction details (items sold, quantities, prices, discounts)
- Payment method used (cash, card, etc.)
- Employee shift and terminal usage data
- Inventory and purchase order records
- Loyalty program participation data
- Coupon and promotion usage
2.4 Technical Information
We automatically collect certain information when you use our platform:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
- POS terminal identification and access logs
3. How We Use Your Information
3.1 To Provide Services
- Process and fulfill online orders
- Process POS transactions and generate receipts
- Manage business accounts, websites, and POS terminals
- Process subscription payments, commissions, and payouts
- Manage inventory, purchase orders, and loyalty programs
- Provide customer support and technical assistance
- Send order confirmations and status updates
3.2 To Improve Our Platform
- Analyze usage patterns and sales trends
- Develop new features and services
- Optimize user experience across Ordering and POS
- Conduct research and analytics
3.3 To Communicate
- Send service-related notifications
- Provide technical support
- Share platform updates and new features
- Send marketing communications (with consent)
- Billing reminders and payment receipts
3.4 For Security and Legal Compliance
- Prevent fraud and unauthorized access
- Comply with tax and financial reporting obligations
- Enforce our Terms of Service
- Protect rights and safety of users
- Audit POS transactions for accuracy and dispute resolution
4. Data Ownership and Control
4.1 Business Data Ownership
Businesses retain full ownership of their data — including customer data, order history, menu items, POS transaction records, inventory data, and loyalty program information. We act as a data processor, and businesses are the data controllers responsible for their customers' data. Businesses can export their data at any time from their dashboard.
4.2 Customer Data Rights
Customers have the right to:
- Access their personal information
- Correct inaccurate data
- Request deletion of their data
- Object to data processing
- Data portability
- Withdraw consent
5. Data Sharing and Disclosure
5.1 With Businesses
Customer order information and POS transaction data is shared with the respective business to fulfill orders and manage operations.
5.2 With Service Providers
We may share data with trusted third-party service providers who assist us in:
- Payment processing (e.g., Stripe, Moyasar)
- Hosting and infrastructure
- Analytics and monitoring
- Customer support tools
- Email and communication services
5.3 For Legal Reasons
We may disclose information when required by law, court order, or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security threats
- Protect user safety
- Comply with tax or financial audit requirements
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity with appropriate data protection safeguards.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security audits and updates
- Access controls and authentication (including for POS terminals)
- Employee training on data protection
- Incident response procedures
- Secure session management for POS shifts
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain information for as long as necessary to:
- Provide our services
- Comply with legal and tax obligations
- Resolve disputes and handle chargebacks
- Enforce our agreements
- Maintain accurate financial and transaction records
Business account data is retained while the account is active and for a reasonable period after termination. POS transaction records are retained to support tax compliance and audit requirements. Customer data retention is determined by the respective business.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for platform functionality and POS session management
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and language
- Marketing Cookies: Used for targeted advertising (with consent)
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality or POS terminal access.
9. Third-Party Links
Our platform may contain links to third-party websites (e.g., payment providers, delivery partners). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access and receive a copy of your data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information below.
13. Marketing Communications
You can opt out of marketing emails by:
- Clicking the unsubscribe link in emails
- Updating your account preferences
- Contacting us directly
Note that you will still receive essential service-related communications (order confirmations, billing receipts, security alerts).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification at least 30 days before they take effect. The "Last Updated" date at the top indicates when the policy was last revised.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@livvent.com
Support: support@livvent.com
Data Protection Officer: dpo@livvent.com