Terms of Service

Last Updated: July 16, 2026

1. Acceptance of Terms

By accessing and using Livvent ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Platform.

2. Description of Service

Livvent provides two standalone business services that can be used independently or together:

2.1 Online Ordering

• Custom branded ordering website on your own domain
• QR code & web ordering for dine-in and takeaway
• Kitchen order routing and management
• Payment processing integration
• Order tracking and delivery management
• Admin dashboard with analytics and reporting
• Multi-branch support (on eligible plans)

2.2 POS (Point of Sale)

• In-store billing and order management
• Cash drawer and receipt management
• Inventory tracking and purchase orders
• Kitchen display system
• Multi-terminal support (on eligible plans)
• Loyalty programs and coupon management
• Employee shift and expense management
• Advanced analytics and reporting

3. Free Trial

The free trial applies to both Online Ordering and POS services. Trial terms are identical regardless of which service(s) you select.

4. Fees and Payment

4.1 Subscription Fees

After the free trial ends, subscription fees (monthly or annual) for your selected plan are charged based on the billing cycle you chose at registration. Annual plans are billed as a single upfront payment for 12 months and offer savings compared to monthly billing.

4.2 Commission Structure

Commission is charged as a percentage of each order processed through the Platform. The rate depends on your selected plan:

• Ordering — Starter: 10% commission per order
• Ordering — Balanced Growth: 5% commission per order
• Ordering — Enterprise: 0% commission
• POS Essential: 10% commission
• POS Growth: 5% commission
• POS Enterprise: 0% commission

Commission fees are automatically deducted from order payments before payout to your account.

4.3 Setup Fees

Certain plans (e.g., Enterprise) carry a one-time setup fee. Setup fees are not charged at registration and not charged during the free trial. They are billed at the end of your 2nd month, giving you a full 60 days to evaluate the platform before any one-time costs are due.

4.4 Payment Terms

• Subscription fees begin after the 30-day free trial ends
• Setup fees are charged at the end of the 2nd month (where applicable)
• Commission fees are automatically deducted from order payments
• Annual POS plans are billed as a single payment for 12 months
• All fees are non-refundable unless otherwise stated

5. User Accounts

5.1 Business Accounts

Businesses registering on the Platform must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5.2 Customer Accounts

Customers may create accounts to place orders through business websites hosted on our Platform. Customer data is owned by the respective business and managed according to their privacy policies.

6. Business Responsibilities

Businesses using the Platform agree to:

• Provide accurate product/service information and pricing
• Fulfill orders in a timely and professional manner
• Comply with all applicable laws and regulations
• Maintain appropriate licenses and permits for their business operations
• Handle customer service and disputes professionally
• Protect customer data in accordance with privacy laws
• Ensure POS terminal usage complies with local tax and reporting requirements

7. Prohibited Activities

Users may not:

• Use the Platform for any illegal purposes
• Sell prohibited, counterfeit, or stolen goods
• Engage in fraudulent activities
• Violate intellectual property rights
• Attempt to gain unauthorized access to the Platform
• Interfere with or disrupt the Platform's operation
• Use automated systems to access the Platform without permission
• Resell, sublicense, or redistribute the POS or Ordering services

8. Intellectual Property

8.1 Platform Ownership

The Platform, including its software, design, and content, is owned by Livvent and protected by intellectual property laws.

8.2 Business Content

Businesses retain ownership of their brand assets, product images, menu items, and content uploaded to the Platform. By using the Platform, businesses grant us a license to display and use this content solely for providing our services.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using the Platform, you consent to our data practices as described in the Privacy Policy.

10. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the Platform. We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice. Scheduled maintenance windows will be communicated in advance where possible.

11. Limitation of Liability

Livvent shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Business interruption
• Disputes between businesses and their customers
• Quality or delivery of products/services sold through the Platform
• POS hardware issues not caused by our software

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold Livvent harmless from any claims, damages, losses, or expenses arising from your use of the Platform, violation of these terms, or infringement of any third-party rights.

13. Termination

13.1 By Business

Businesses may terminate their account at any time by providing 30 days' written notice. No refunds are provided for partial billing periods. Setup fees already charged are non-refundable.

13.2 By Platform

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activities, or for any other reason with reasonable notice.

13.3 Effect of Termination

Upon termination, your access to the Platform and POS system will be revoked. You may request an export of your data (menu items, customer lists, order history) within 30 days of termination.

14. Modifications to Terms

We may update these Terms of Service from time to time. Significant changes will be communicated via email or platform notification at least 30 days before they take effect. Continued use of the Platform after changes constitutes acceptance of the new terms.

15. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Livvent operates, without regard to conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these terms or use of the Platform shall be resolved through good faith negotiation. If negotiation fails, disputes may be submitted to binding arbitration or appropriate courts.

17. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@livvent.com
Support: support@livvent.com